• Human Resources Manager

    Job Locations US-NM-Rio Rancho
    ID
    2018-1204
    Company Name
    Intersections Inc. / Customer Care Center
    Category
    Human Resources
  • Overview

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    Intersections Inc. (NASDAQ: INTX) is a leading provider of identity risk management, privacy protection and other subscription based services for consumers. Our core services monitor personal information for our consumers, aggregate it into digestible, consumer-friendly reports and alerts, and provide personalized education and support to help our customers understand their information and take the actions they deem appropriate. Since its business was founded in 1996, Intersections has protected the identities of more than 47 million consumers.

     

    Intersections Inc. is currently looking for a dynamic and experienced HR Manager to provide HR oversight for a 150-seat call center in our Rio Rancho, NM location. This position will report to corporate HR in Chantilly, VA.

    Responsibilities

    • Administer payroll and the Human Resource Information System (HRIS) to ensure integrity of employee data. 
    • Manage and administer employee leave, including FMLA and disability.
    • Manage recruitment and selection process for a 150-seat call center. Develop creative recruitment campaigns, attend job fairs, utilize on-line databases, and work with employment agencies, colleges and community agencies.
    • Perform benefit administration to include communicating benefit information to employees and conducting new hire orientation. 
    • Handle all employee relations issues. Provide counseling to managers on matters of discipline and performance improvement.
    • Monitor performance appraisals. 
    • Maintain compliance with state and federal government regulations. 
    • Administer various human resources programs and procedures; assist in development and implementation of policies and procedures. 
    • Conduct exit interviews, analyze data and make recommendations for continuous improvement. 
    • Participate in developing department goals and objectives.
    • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. 
    • Other duties include office administration

    Qualifications

    • Bachelor's degree in Human Resources Management, or a related field.
    • 4+ years of experience in a Human Resources Generalist role; 1+ years experience in a Call Center environment. 
    • Experience in a high-volume recruitment environment required. 
    • Experience working remotely in a satellite office preferred
    • Considerable knowledge of general human resources practices and policies including applicable state and federal laws pertaining to areas of responsibility.
    • Proven skills in resolution of employee relations issues. Ability to objectively coach employees and management through complex, difficult, and emotional issues. 
    • Ability to work independently a must.
    • Effective oral and written communication skills; excellent interpersonal skills and attention to detail a must.
    • Ability to manage multiple tasks, meet deadlines and prioritize responsibilities; strong analytical ability.
    • Background in employment law and other government compliance regulations.
    • Proficiency with MS Outlook, Word, and Excel is required.
    • Knowledge of Ultipro HRIS, including payroll and timekeeping functions, highly desired.

     

     

     


     
    Intersections and its subsidiaries participate in E-Verify.  Click here to learn more about this program.
     

     

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