• Desktop Support Technician

    Job Locations US-VA-Chantilly
    ID
    2018-1203
    Company Name
    Intersections Inc. / Corporate
    Category
    Information Technology
  • Overview

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    Intersections Inc. (NASDAQ: INTX) is a leading provider of identity risk management, privacy protection and other subscription based services for consumers. Our core services monitor personal information for our consumers, aggregate it into digestible, consumer-friendly reports and alerts, and provide personalized education and support to help our customers understand their information and take the actions they deem appropriate. Since its business was founded in 1996, Intersections has protected the identities of more than 47 million consumers.

     

    The Desktop Support technician is responsible for providing end-user IT support services through the functions of the Service Desk and Desktop Support teams. Duties include the tasks listed below, including setting technical direction for our Mac and Windows desktop users.

    Responsibilities

    • Provide governance and support for endpoint systems including desktops, laptops, printers, peripherals, mobile devices, virtual machines and telephony equipment.
    • Working knowledge of Windows and Mac user administration and hardware. 
    • Experience with Remote Administration tools and remote (telephone) support.
    • Experience with productivity tools running on Windows and Macs.
    • System image creation, maintenance and troubleshooting supporting Windows and iOS.
    • Experience with Active Directory integration.
    • Diagnose and resolve complex problems for all endpoint support issues including but not limited to hardware failures, operating system errors, software compatibility issues and network connectivity.
    • Provide exceptional customer service and end user support during engagements via phone, email conversations as well as in person.
    • Complete lifecycle maintenance of support work orders in a ticket tracking software platform (Jira). This includes ticket creation at the time of initial problem report/service request, status updates, documentation for open work orders, proactively informing users of progress and follow-up
    • Manage the delivery objectives for end user impacting projects such as IT equipment moves, operating system upgrades and other large scale projects.
    • Perform routine administrative and technical tasks such as reviewing operating logs, performing system imaging, creating user accounts and various reporting.

    Qualifications

    • 2 to 5 years of experience in the areas of end user support and maintenance of PC hardware and software in a Windows environment.
    • 1+ years of experience in supporting Mac hardware and software in a small to medium organization. (This experience must be clearly annotated on your resume.)
    • In-depth knowledge of all Windows PC operating systems and Microsoft Office applications required. 
    • Working knowledge of essential Windows system administration and networking principles, e.g. Active Directory, TCP/IP configuration, DHCP, and DNS required.
    • Working knowledge of Windows Server and OSX operating systems required.
    • Working knowledge of Microsoft technologies such as System Center Configuration Manager (SCCM).
    • Working knowledge of automated software distribution and systems maintenance tools, e.g. TrendMicro.
    • Working knowledge of Jira Service Desk & Jamf a plus.
    • Working knowledge of system imaging using MDT and SCCM is a plus.
    • Excellent decision making and problem solving skills. 
    • Excellent customer service and communication skills.
    • Strong organizational skills with emphasis on detail and follow-up.
    • Strong time management skills.
    • Available for periodic 24X7 on-call and off-hours support. 
    • Ability to lift 50 lbs.
    • Other duties as assigned.

     

     

     


     
    Intersections and its subsidiaries participate in E-Verify.  Click here to learn more about this program.
     

     

    EOE M/F/D/V

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